WELCOME TO BELLAFONTES
Shipping, Returns and Delivery Guidelines
WE SHIP WORLDWIDE
ORDER PROCESSING TIME
It usually takes approximately 3 to 5 business days to process your order, in some cases 24 hours, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
ESTIMATED SHIPPING TIME
Below is an estimate of shipping times:
Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
Bellafontes.com’s products are typically shipped from our various locations such as United States, United Kingdom, China, Russia, Spain, and other overseas facilities, so please allow up to 10 to 21 days to receive your purchase(s). In some instances, you will receive your product quicker. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
For items that ship from our overseas supplier, there is typically a delay in tracking information being updated from the time the package enters USPS facilities oversea to the time it’s processed at USPS facilities in the US. This usually takes between 5-7 days on average, although it can take as long as 8-12 days.
Shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
For the Secure Shipping option:
To back up our commitment and promise to you we will refund the cost of the shipping on any item that takes longer than the following time frames to arrive at your destination.
USA (Mainland): 40 working days
USA (Other): 45 working days
Canada: 40 working days
Australia: 40 working days
New Zealand: 40 working days
UK: 45 working days
Rest of the World: 60 working days
For the Priority Shipping option:
Our Priority Shipping Service often takes 7-9 working days after processing to arrive. However, it can takes up to 16 working days to arrive. The Priority Shipping cost of the order that takes longer than maximum of 16 working days to arrive will be reduced to secured shipping option.
If for whatever reason your goods cannot arrive within 45 working days (USA), or 60 working days (Rest of the World), your order will be replaced without any additional cost, or refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on packages coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the Customer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping scheduling. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the Customer the Customer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
IMPORTANT: We are not responsible if a package is not deliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at firstname.lastname@example.org within 6 hours. However, there is a 48 hour wait list for email, therefore, if your order has left our warehouse within 24 hours, it is out of our control.
Bellafontes.com is not responsible for destination country tax and/or any duty charge that the Customer may incur. Customers will be held accountable and are responsible for any restrictions, duties, taxes, and any other fees collected from the destination country.
Bellafontes.com will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and…
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
Bellafontes.com reserves the right to abandon the package(s) and will not be responsible for any refund.
How much does it cost?
We offer minimum shipping rates based on specific orders, as well as free shipping on certain orders.
For giveaway items, the Customer will be charged insured shipping & handling which varies depending on location.
Do we ship products internationally?
Yes, Bellafontes.com serves as a global provider catering to customers across the world.
If I order multiple products, can they be shipped in the same package?
To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.
I’ve put down the wrong shipping information, size, order or variant order! What do I do?
Prevention is this best protocol for this scenario. Please double check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact email@example.com as soon as possible and we will try and correct the error. As our products are processed the day of the purchase submission. We cannot guarantee your purchase information will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs.
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.
HOW DO I TRACK MY ORDER?
You can track your order once it has been shipped by viewing your tracking order number furnished to customer.
WHERE ARE MY ITEMS COMING FROM?
To save you money we ship our products directly from the manufacturer. These locations include the United States, United Kingdom, China, Russia, Spain and other countries.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us at firstname.lastname@example.org.
30 DAY MONEY BACK GUARANTEE
Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.
Returns will be accepted within 14 days of delivery. To initiate your return please contact us by email at email@example.com to receive your returns number. Any unauthorized returns may result in refunds being delayed.
If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Customers pay shipping costs.
All items must be in an unused resellable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.
If your item is in working condition but you have ordered it in error or no longer require the item then we reserve the right to charge a 30% restocking fee.
Please include the returns number we provide so that the refund can be properly processed. If you don’t include the returns number then we can’t guarantee your refund can be processed.
Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.
The Bellafontes.com Team